Here’s the problem — running a restaurant that serves thousands with consistency and care isn’t easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.

In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.

🎙️ Full episode coming November 11— only on Problem Solved: The IISE Podcast.

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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast? Email egrimes@iise.org

Here’s the problem: Artificial intelligence is evolving faster than most organizations can keep up — and the risks of falling behind are real.

In this episode, futurist and ethnographer Mike Courtney, CEO of Aperio Insights, joins IISE’s David Brandt to unpack how AI is reshaping the way we work, think, and lead. Together they explore:

• Why AI can solve problems at scale — and create them at scale
• How industrial and systems engineers can lead responsibly through the AI revolution
• The paradox of innovation: moving fast without losing the human touch
• What “humans in the loop” really means for the future of work

From dark factories and automation to collaboration, creativity, and behavioral change, Courtney sheds light on how to balance speed, ethics, and adaptability in an AI-driven world.

🎙️ Presented by The Poirier Group — unlocking organizational potential through results-driven solutions.
🔗 thepoiriergroup.com

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast? Email egrimes@iise.org

Much of the world around us—our workplaces, products, and public spaces—was never designed with everyone in mind. That oversight can create barriers, limit performance, and even put people at risk. But when ergonomics meets universal design, inclusion becomes innovation.

In this episode of Problem Solved: The IISE Podcast, we hear from two leading voices in human factors and ergonomics: Bobbie Watts, past president of IISE’s Applied Ergonomics Society, and Anuja Patil, current president and risk control director at CNA Insurance.

Together, they unpack how universal design principles are reshaping the way we work, build, and live—from accessible workplaces and flexible production lines to AI-powered safety systems and healthcare environments designed for all.

🔹 Learn how “solving for one benefits many.”
🔹 Discover real-world examples of design that improves performance, safety, and longevity.
🔹 Explore how ergonomics and inclusion fuel innovation in the age of AI.

Whether you’re an engineer, designer, or leader, this episode will change how you think about accessibility, efficiency, and the human side of systems design.

🎙️ October is National Ergonomics Month — celebrate with us by learning how thoughtful design makes work better for everyone.

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Learn more about The Applied Ergonomics Division
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok

Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast? Email egrimes@iise.org