In this episode, James Russell and Alex are joined by Laura Thom, an experienced leader in Change and Transformation, to discuss how esure navigated a period of unprecedented challenge and change. Together, they reflect on the lessons learned from leading a major transformation programme during a time marked by the COVID-19 pandemic, the Ukraine war, and an energy crisis.

Key Topics

• Transformation Under Pressure: Laura shares her experiences leading esure through a comprehensive transformation, highlighting the unique pressures of managing change in a mid-sized organisation while facing significant external disruptions.
• Shifting Culture and Leadership: The conversation explores how esure’s leadership team evolved, moving from a traditional, hierarchical structure to a flatter, more open environment where authentic voices and open debate were encouraged.
• The Art of Prioritisation: The team discusses the critical importance of focusing on what truly matters, making tough decisions about priorities, and ensuring clarity for everyone involved, especially when resources and time are limited.
• Building Trust and Authenticity: Laura and James reflect on how trust among leaders grew through adversity, and why being able to bring your authentic self to work is vital for team success and wellbeing.
• Lessons for Leaders: Laura offers candid advice on what she would do differently, including the need to avoid overcommitting and to be more deliberate about scaling teams. She also shares her perspective on the value of learning, feedback, and finding the right environment to thrive.

Memorable Quotes

• “You’re flying a plane through the air and you’re trying to change the engine, repaint the branding, and refit the cabin—all at once.”
• “If the team is winning, then I feel like I am winning. That’s how I’m wired.”
• “You have to be comfortable being you, because if you’re spending all your energy adapting to fit in, that’s energy you’re not using to reach your potential.”

Connect with the Guests

• Laura Thom: Find Laura on LinkedIn for more insights on transformation and leadership.
• James Russell & Alex: For more content and to get involved, visit wearepowerful.org.