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Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging facility fees, and why understanding them is critical for sustainable practice management.

We unpack:

• What facility fees actually are and when they can be charged alongside Medicare rebates
• How treatment room budgeting influences fee decisions
• The psychology behind charging patients and why staff confidence matters
• The compliance considerations every practice must understand
• How clear patient communication protects trust and reputation

We also talk honestly about:

• Why some teams hesitate to charge and how that impacts financial health
• The risks of inconsistent messaging across reception, nurses, and doctors
• The importance of structured billing processes to prevent revenue leakage
• Educating staff so fees are explained with clarity and confidence
• Adapting fee models to suit your practice environment and patient base

This episode is for practice owners, managers, and healthcare leaders who want to strengthen their billing systems, improve communication, and build financially sustainable clinics.

Facility fees are not just about revenue.
When implemented correctly, they support quality care, operational stability, and long term viability.

References: Medicare Explanatory Note GN 7.17

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill.

We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics.

The conversation highlights the role of Cleanbill in providing comprehensive data to both patients and clinics, emphasising the need for accurate information in making informed healthcare decisions.

• Cleanbill originated from a need for better healthcare data tracking.
• The importance of transparency in healthcare billing practices is crucial.
• Bulk billing rates are not always indicative of patient access.
• Data collection methodologies have evolved significantly over the years.
• The Cleanbill portal allows clinics to update their information easily.
• Patients benefit from having access to comprehensive healthcare data.

Useful Links:

1. Cleanbill Portal - https://cleanbill.com.au
2. Cleanbill Clinic Portal - https://cleanbill.com.au/clinic-portal/login

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Leadership avoidance is rarely loud.
It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.

In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice.

We explore:

• What leadership avoidance actually looks like in day-to-day clinic operations
• Why even experienced practice owners and leaders fall into avoidance patterns
• How avoiding difficult conversations, decisions, and accountability quietly stalls growth
• How leadership avoidance impacts team culture, performance, and retention

Along the way, we draw on real-world scenarios from inside clinics and, yes, have a bit of a rant about how leadership avoidance ultimately costs practices time, money, and peace of mind.

If you are a Practice Owner, Practice Manager, GP Lead, or Senior Team Member who knows something is being avoided but has not quite named it yet, this episode will hit close to home.

Leadership does not get easier when it is delayed.
It just gets more expensive.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/