Episodes

  • S4 Ep11: Meltem Naz Kaso - UX Career Coach

    S4 Ep11: Meltem Naz Kaso - UX Career Coach
    May 15 2025
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    My guest in this episode is my friend Meltem Naz Kaso, a Barcelona-based UX Career Coach with a background in UX Research. Her last full-time position was at Glovo, where she served as a UX Research Manager and Staff UX Researcher.

    She works with Senior UX professionals to unblock their careers by boosting their leadership and communication skills.

    LINKS =====

    Mel ====
    - Career With Mel: https://careerwithmel.com
    - Mel on LinkedIn: https://www.linkedin.com/in/meltemnaz/
    - Mel's Newsletter and Coaching Services: https://melbarcelona.substack.com/
    - Leadership Atelier, BCN: https://leadershipateliers.com/facilitators/meltem-naz-kaso-coskun
    - World Usability Congress: https://worldusabilitycongress.com/agenda-2025/

    Andy ====
    - Website: https://www.polaine.com
    - Newsletter: https://pln.me/nws
    - Podcast: https://pln.me/p10
    - Design Leadership Coaching: https://polaine.com/coaching
    - Courses: https://courses.polaine.com
    - LinkedIn: https://www.linkedin.com/in/apolaine/
    - Mastodon: https://pkm.social/@apolaine
    - YouTube: https://www.youtube.com/@apolaine
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    37 mins
  • S4 Ep10: Lisa D. Dance – Unpaid Customer Labour

    S4 Ep10: Lisa D. Dance – Unpaid Customer Labour
    May 1 2025
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    My guest in this episode is Lisa D. Dance, an experienced UX Researcher whose 10+ years of work has spans UX Research & Strategy to Interactive Prototyping & Usability Testing. She has created award-winning work for enterprise organizations and also helped ​small to mid-sized businesses improve their websites and apps so they do not frustrate or harm ​customers.

    LINKS Lisa - Lisa on LinkedIn: https://www.linkedin.com/in/ldance/
    - ServiceEase: https://serviceease.net
    - Today Is the Perfect Day book site: https://todayistheperfectday.com
    - Newsletter: Tell a Friend tinyurl.com/TellaFriendTuesdaySignUp

    Andy - Website: https://www.polaine.com
    - Newsletter: https://pln.me/nws
    - Podcast: https://pln.me/p10
    - Design Leadership Coaching: https://polaine.com/coaching
    - Courses: https://courses.polaine.com
    - LinkedIn: https://www.linkedin.com/in/apolaine/
    - Mastodon: https://pkm.social/@apolaine
    - YouTube: https://www.youtube.com/@apolaine
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    43 mins
  • S4 Ep9: The Materials of Service Design

    S4 Ep9: The Materials of Service Design
    Mar 26 2025
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    My guests in this episode are Johan Blomkvist and Stefan Holmlid who, along with Simon Clatworthy, wrote the book The Materials of Service Design, which discusses materials (broadly framed) as a means to explore what service design is and could be.


    LINKS ==Guests==
    The Materials of Service Design: https://www.e-elgar.com/shop/gbp/the-materials-of-service-design-9781802203295.html
    Stefan on LinkedIn: https://www.linkedin.com/in/stefan-holmlid-b402683/
    Stefan on ResearchGate: https://www.researchgate.net/profile/Stefan-Holmlid
    Johan on LinkedIn: https://www.linkedin.com/in/blomkvist/
    Johan on ResearchGate: https://www.researchgate.net/profile/Johan-Blomkvist

    == Andy ==
    Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Design Leadership Coaching: https://polaine.com/coaching
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine
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    43 mins
  • S4 Ep8: Marzia Aricò - Design Leadership Maverick

    S4 Ep8: Marzia Aricò - Design Leadership Maverick
    Nov 27 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    My guest in this episode is Marzia Aricò, an independent consultant for organisations seeking to integrate design strategically, and works as a design leadership coach for individuals aiming to advance in their design careers.

    We talked about her journey to where she is now, service design and organisational change, the importance of diversity within organisations and how her guests on Design Voices Elevated have navigated their own journeys. And we talk about her new book, The Design Leadership Chronicles.


    == Show Links ==

    == Marzia ==
    • Marzia’s personal site: https://marzia.studio
    • Marzia on LinkedIn: https://www.linkedin.com/in/marziaarico/
    • Design Mavericks: https://designmavericks.substack.com
    • Design Voices Elevated podcast: https://designmavericks.substack.com/podcast
    • Design Voices Elevated on YouTube: https://www.youtube.com/@marziastudio
    • The Design Leadership Chronicles book: https://www.bispublishers.com/design-leadership-chronicles.html
    == Andy ==
    • Website: https://www.polaine.com
    • Newsletter: https://pln.me/nws
    • Podcast: https://pln.me/p10
    • Design Leadership Coaching: https://polaine.com/coaching
    • Courses: https://courses.polaine.com
    • LinkedIn: https://www.linkedin.com/in/apolaine/
    • Mastodon: https://pkm.social/@apolaine
    • YouTube: https://www.youtube.com/@apolaine


    Show More Show Less
    46 mins
  • S4 Ep7: Julian Simpson: The life of a screenwriter and director

    S4 Ep7: Julian Simpson: The life of a screenwriter and director
    Oct 7 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    Andy's guest in this episode is Julian Simpson, a London-based writer and director who has worked in film, TV and audio for the past 25 years. He made his directorial debut annoyingly young in his mid-20s with The Criminal and more recently worked on Spooks, New Tricks, Doctor Who and more. He created the Lovecraft Investigations, the Aldrich Kemp audio series and the Pleasant Green Universe. He runs a writer-led company called Storypunk and writes an excellent newsletter about the screenwriting life called, Development Hell.

    == SHOW LINKS ==

    == JULIAN ==

    - Development Hell: https://developmenthell.substack.com
    - Julian on IMDB: https://www.imdb.com/name/nm0801065/
    - Pleasant Green: https://www.pleasantgreen.co.uk
    - The Lovecraft Investigations: https://www.bbc.co.uk/programmes/p06spb8w
    - Cartoon Gravity https://www.cartoongravity.com
    - The Virtual Production of The Mandalorian Season One: https://www.youtube.com/watch?v=gUnxzVOs3rk

    == ANDY ==
    * Website: https://www.polaine.com
    * Newsletter: https://pln.me/nws
    * Podcast: https://pln.me/p10
    * Design Leadership Coaching: https://polaine.com/coaching
    * Courses: https://courses.polaine.com
    * LinkedIn: https://www.linkedin.com/in/apolaine/
    * Mastodon: https://pkm.social/@apolaine
    * YouTube: https://www.youtube.com/@apolaine
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    57 mins
  • S4 Ep6: Hansi Singh: AI-accelerated environmental forecasts

    S4 Ep6: Hansi Singh: AI-accelerated environmental forecasts
    Jun 28 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    My guest in this episode comes from a very different field to design. Dr Hansi Singh is a former Professor of physical climate science, University of Victoria. A US Department of Energy Office of Science fellow and awardee. Specialist in Earth system modeling and high performance computing. Working group co-chair of the Community Earth System Model, funded by NSF.

    And she uses all those amazing skills as CEO of Planette, a company specialising in AI-accelerated environmental forecasts to help inform decision making.

    == LINKS==

    == HANSI ==
    - Planette: https://www.planette.ai/forecasts
    - Hansi on LinkedIn: https://www.linkedin.com/in/hansi-singh-phd/

    == ANDY ==
    Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Design Leadership Coaching: https://polaine.com/coaching
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine
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    38 mins
  • S4 Ep5: Indi Young - Mental Models and Thinking Styles

    S4 Ep5: Indi Young - Mental Models and Thinking Styles
    Apr 10 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies.

    Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context and it is essential that organisations listen to and consider different ways of thinking and addressing user needs.

    Indi was a joy to speak with and this is a long episode, but she articulates her thinking and insights so well I could not bear to edit out more.

    TIMESTAMPS
    00:00 Introduction
    01:25 Indi's background
    04:12 Origin's of design and strategic research - before UX research existed!
    08:50 Persuading stakeholders to trust research
    18:25 On Netflix, bias and unintentional harm
    26:42 On Mental Models and interior cognition
    33:20 The gobstopper/jawbreaker model
    40:01 Thinking Styles
    47:35 Why do companies still get this wrong all the time?
    55:07 One small thing
    56:52 Where to find Indi online
    57:45 Outro

    SHOW LINKS
    INDI
    Website: https://indiyoung.com/
    Indi on LinkedIn: https://www.linkedin.com/in/indiyoung/
    Indi on BlueSky: https://bsky.app/profile/indiyoung.bsky.social
    Indi's Newsletter: https://indiyoung.substack.com
    Indi on Medium: https://indiyoung.medium.com
    Time to Listen - https://indiyoung.com/books-time-to-listen/
    Practical Empathy - https://indiyoung.com/books-practical-empathy/
    Mental Models: https://indiyoung.com/books-mental-models/

    ANDY
    Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Design Leadership Coaching: https://polaine.com/coaching
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine

    MENTIONS
    Lisa Dance's Today is the Perfect Day to Improve Customer Experiences: https://serviceease.net/book
    Show More Show Less
    59 mins
  • S4 Ep4: Keeping it real when writing with AI – iA Writer's Oliver Reichenstein

    S4 Ep4: Keeping it real when writing with AI – iA Writer's Oliver Reichenstein
    Mar 30 2024
    Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

    While every app rushes to add an AI assistant, iA Writer's Oliver Reichenstein asks, "Why should I bother reading what you haven't written?"

    Here he talks tells about the deep thinking behind the latest version 7 of IA Writer and the new feature that dims the text you paste from AI tools, keeping track of what is yours and what isn’t.


    SHOW LINKS
    OLIVER iA - https://ia.net
    iA Writer - https://ia.net/writer
    iA Presenter - https://ia.net/presenter
    Writing with AI - https://ia.net/topics/writing-with-ai
    Oliver on Mastodon - @reichenstein@mastodon.net
    iA on Mastodon - @ia@mastodon.net

    ANDY Website: https://www.polaine.com
    Newsletter: https://pln.me/nws
    Podcast: https://pln.me/p10
    Courses: https://courses.polaine.com
    LinkedIn: https://www.linkedin.com/in/apolaine/
    Mastodon: https://pkm.social/@apolaine
    YouTube: https://www.youtube.com/@apolaine
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    1 hr and 1 min