Adi Klevit is the Founder and CEO of Business Success Consulting Group, which identifies, creates, and documents processes to help businesses scale. She has 25 years of experience as a trained industrial engineer, management consultant, and business executive. With this knowledge, Adi helps organizations and companies improve efficiency and performance.

Running a business without clear systems can leave leaders feeling overwhelmed, overworked, and stuck in a cycle of inefficiency. As teams grow and operations expand, the lack of documented processes can lead to inconsistency, bottlenecks, and a poor customer experience. How can entrepreneurs gain more freedom and control without sacrificing growth?

Adi Klevit, an expert in business systems and process implementation, outlines a powerful framework for building scalable operations. She emphasizes that freedom comes not from delegation alone but from implementing documented processes that empower teams and improve consistency. She shares actionable strategies for creating buy-in from staff, cultivating a process-driven mindset, and using AI tools to streamline operations. From identifying bottlenecks to optimizing workflows, Adi offers a practical roadmap for founders looking to reclaim their time and scale sustainably.

In this episode of The Customer Wins, Richard Walker interviews Adi Klevit, Founder of Business Success Consulting Group, about how structured systems give entrepreneurs freedom. Adi explains how process documentation leads to better customer experiences, smoother operations, and empowered teams. She also discusses the importance of mindset, leveraging AI agents, and driving team engagement through ownership.