People Over Process: Scott Humphrey on Leadership & the Future of Flooring
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People Over Process: Scott Humphrey on Leadership & the Future of Flooring
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About this listen
In this episode of What’s Underfoot, Tony Wright sits down with Scott Humphrey, CEO of the World Floor Covering Association, for a candid conversation about leadership, legacy, and where the flooring industry is headed.
Scott shares the lessons that shaped him — from working in his father’s carpet mill to 25 years at Shaw Industries, and ultimately leading the WFCA. He reflects on a defining leadership failure, why “people matter more than process,” and the tough decisions that test great leaders.
They also discuss AI’s impact on flooring, rebuilding manufacturer–retailer relationships, and the workforce challenges facing the industry.
If you lead a team, run a business, or care about the future of flooring, this episode delivers practical insight you can apply immediately.