Payments Unheard cover art

Payments Unheard

Payments Unheard

By: Financial Software and Systems (FSS)
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Summary

There's a version of fintech the world hears about constantly - the new app, the funding round, the feature launch. Then there's the version that actually keeps money moving: the aging infrastructure, the overnight reconciliation jobs, compliance rules that govern product and innovation, and many other behind the scene action that are never get the limelight.


Payments Unheard is the podcast that goes looking for that ‘unheard’ version. Powered by FSS, the podcast brings together senior leaders from top banks, regulators, NBFCs and payment network experts. The discussions are around navigating real complexity behind instant payment, cross-border wire transfers, fraud detection and prevention, open banking, and the growth of digital payments in India.


This is where experts say, on record, what the industry usually leaves unheard. Host Leslie D’ Monte, author of the book – AI Rising, asks questions on how things were a decade before QR codes existed, and how have they evolved over time. Stay tuned…

Copyright 2026 Financial Software and Systems (FSS)
Episodes
  • Risk Rules That Don't Scale

    Risk Rules That Don't Scale
    May 6 2026

    In this episode of Payments Unheard, host Leslie D'Monte sits down with Vipin Surelia, from Visa and FSS and to talk about one of the most pressing challenges in digital payments today risk, fraud, and what it actually takes to prevent it. With payments now moving faster than ever, the conversation gets honest about whether our fraud management systems have truly kept up.


    From mule accounts and AI-driven scams to voice cloning and social engineering, the trio breaks down how fraud has evolved and why it's no longer just targeting the uninformed. The conversation also explores why cooling periods aren't friction, they're foresight and how human behaviour remains at the centre of it all.


    Because at the end of the day, no banking tech or payment solution can fully replace an aware consumer.


    #cross border payments, #global payments #ai in fintech #modern banking system #fraud detection #microservices
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    39 mins
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