Payments Ground Game cover art

Payments Ground Game

By: Kevin and Elaina Smith
  • Summary

  • Most ISOs are built on the foundation of a successful and productive sales force. But as they grow, many struggle to build an effective and efficient operational back office to adequately support those sales. On Payments Ground Game, we go under the operational hood of payments ISOs. Let's take a deep dive into the operational tactics you can use to strategically scale performance and the bottom line of your ISO.
    © 2023
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Episodes
  • Decoding Acquiring BINs: From Setup to Daily Management
    May 14 2024

    In this episode, hosts Kevin and Elains Smtih unravel the complexities of Aqcuiring Bank Identification Numbers (BINs) and their pivotal role in the payment processing ecosystem. This episode is perfect for payment ISOS and professionals eager to deepen their industry knowledge!

    Three Key Takeaways:

    Understanding BIN Responsibilities: Managing a BIN involves underwriting, risk management, and meticulous reconciliation. It’s not just about having a BIN; it’s about managing it effectively to safeguard your operations and maintain compliance with card networks.

    Strategic Importance of Owning a BIN: Owning a BIN can drastically increase the value of your business by providing control over processing relationships and the flexibility to manage financial transactions, contributing to a robust exit strategy when selling your business.

    Risks & Rewards: The pursuit of your own BIN is laden with considerable responsibilities and risks. However, for the right business model and with the proper financial backing and expertise, it can be a game changer, providing independence and competitive advantages in the marketplace.

    Whether you're contemplating getting your own BIN or simply want to understand what your partners may be handling behind the scenes, this episode is packed with valuable insights!

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    29 mins
  • Disrupting the Payment Industry's Legacy Tech Stack: An Inside Look with Secure Bancard CTO Billy Boozer
    Apr 30 2024

    On this episode of Payments Ground Game, hosts Kevin and Elaina Smith are joined by guest, Billy Boozer, the new CTO at Secure Bancard. Billy shares his expertise on the vital role of customizable, API-oriented payments and the importance of prioritizing merchant experiences. He highlights the benefits of integrating AI, maintaining operational efficiency, and the necessity of adapting rapidly to technological advancements. We also delved into how businesses can leverage agility to outmaneuver larger enterprises and the significance of close collaboration among technical teams.

    Join us as we unpack the challenges and opportunities facing the payments industry today, and learn how businesses like ours are staying ahead of the curve by prioritizing flexibility, customization, and a holistic merchant experience. Get ready for an episode filled with practical advice, personal stories, and strategic insights that could help propel your business forward.

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    47 mins
  • The Power of Intentional Growth in the Payments Industry: The SONA Story
    Apr 17 2024

    In this episode, we delve deep into the core of what makes a business thrive. Join us as we unpack the journey of Ryan O'Leary, owner of SONA, based in Nova Scotia. We shed light on the art of scaling with soul, diving into the differences between the Canadian and U.S. ISO market, and unpacking why quality always trumps quantity.

    Key Takeaways:

    - Maintaining Values at Scale: Learn how SONA upholds exceptional service and clings tightly to its founding values, even as it navigates the complexities of expansion.

    - Insights into Canadian Payments and Sales Models: Ryan O'Leary gifts us with an exploration of the Canadian market's banking infrastructure and sales strategies, contrasting them with the U.S. approach.

    - Future-Focused Partnerships: We discuss the shift toward tech-forward payment solutions, emphasizing the synergy between ISVs and payment providers.

    Tune in to hear about Ryan's transformative leadership practices, SONA's approach to sales that focuses on solid customer relationships, and the exchange of some fine Canadian whiskey and lobster promises. And, if you enjoy our conversation around charting a course through authentic growth and staying true to your service ethos, don't forget to support us by sharing this episode and leaving your ratings and reviews.

    To learn more about SONA, visit https://sonapay.ca/

    To connect with Ryan O'Leary: https://www.linkedin.com/in/ryanoleary1/

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    50 mins

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