PandemicBuzz with Continuity Logic's SVP Customer Solutions Phil Bigge
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PandemicBuzz with Continuity Logic's SVP Customer Solutions Phil Bigge
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About this listen
S2 | E1 Please join us on this episode of PandemicBuzz with Continuity Logic. We are talking to Phil Bigge, Senior Vice President of Customer Solutions. Phil talks about how the resilience community needs to mature in vendor continuity – moving to the use of quantitative questions to assess vendor capability versus qualitative; elevating BC and ITDR by tying everything to the products and services being delivered to the customer as the starting point, instead of the processes that the business performs; using planning and training to build muscle memory that will allow you to follow the adage of ‘respond in minutes, recover in hours’; and, the positive behavioral changes that may come about in tangential areas, like wage equality, based on the learnings the pandemic is providing in terms of role flexibility across genders.