Asking for help is never easy.

Dorothy Gibbons introduces Kathia, manager at The Rose’s southeast location. Three departments fall under Kathia’s leadership: medical records, registration, and sponsorship programs. The Rose offers care and access, removing barriers like language, cost, and transportation. Even after diagnosis, bilingual patient navigators remain with patients, helping them through paperwork and treatment. Preventive care and self-advocacy are emphasized throughout.

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Key Questions Answered

1. What is Kathia’s role at The Rose?
2. What does 'removing barriers' mean at The Rose?
3. How does the sponsorship program at The Rose work?
4. Why is it hard for women to ask for help regarding their healthcare?
5. What is the process for patients who may need sponsorship?
6. How does Kathia personally relate to patients at The Rose?
7. What support does The Rose provide for patients diagnosed with breast cancer and facing barriers?
8. How does the new system at The Rose improve patient experience?

Timestamped Overview

00:00 Patient-Centered Care Program

05:20 Building Relationships Before Sponsorship

08:07 Healthcare Barriers for Non-English Speakers

11:02 Support Resources for Cancer Patients

13:13 Patient Education Process Explained

18:15 Teaching Self-Advocacy to Kids

22:32 Compassionate Staff with Shared Experiences

23:13 Connection and Mission Forward

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