Episodes

  • Christmas Truce - Customer Service Ideals and Dont's

    Christmas Truce - Customer Service Ideals and Dont's
    Dec 17 2025
    The WWI Christmas Truce lasted 24 hours. The guns were put down and commaraderie and fellowship played out. Then, on christmas night all bets were off and fighting remumed. Can we learn from this to keep the merriment and respect going rather than the warring.

    Sometimes customer service get to be that war. How we handle these interruptions, and snafus depends on us and our slant to keep the peace and remain PC.
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    25 mins
  • Christmas Truce - Customer Service Ideals and Don'ts

    Christmas Truce - Customer Service Ideals and Don'ts
    Dec 17 2025
    The WWI Christmas Truce lasted 24 hours. The guns were put down and commaraderie and fellowship played out. Then, on christmas night all bets were off and fighting remumed. Can we learn from this to keep the merriment and respect going rather than the warring.

    Sometimes customer service can get to be that war. How we handle these interruptions, and snafus depends on us and our slant to keep the peace and remain PC.
    Show More Show Less
    25 mins
  • Hurricanes, Hannaukah, the Hammer and WWII Part 2

    Hurricanes, Hannaukah, the Hammer and WWII Part 2
    Dec 10 2025
    Realizing what Hannukah stands for is explained how we navigate hurriances' wrath. WWII shows the resilence of the "cause" and the Hammer lends us bravery.
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    25 mins
  • Hurricanes, Hannukah, the Hammer and WWII

    Hurricanes, Hannukah, the Hammer and WWII
    Dec 10 2025
    Realizing what Hannukah stands for is explained how we navigate hurriances' wrath. WWII shows the resilence of the "cause" and the Hammer lends us bravery.
    Show More Show Less
    25 mins
  • Did You Say Something, Susan? Dr. Paulette Dale Part 2

    Did You Say Something, Susan? Dr. Paulette Dale Part 2
    Dec 3 2025
    The art of conversation- listening and answering - is a learned experience. How do you respond to a putdown? When do you remain silent? If you regret not saying something how do you fix your resentment? If you remain silent during a venting are you the looser? These and many more examples are answered by Paulette Dale, PhD.
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    25 mins
  • Did You Say Something, Susan? Dr. Paulette Dale

    Did You Say Something, Susan? Dr. Paulette Dale
    Dec 3 2025
    The art of conversation- listening and answering - is a learned experience. How do you respond to a putdown? When do you remain silent? If you regret not saying something how do you fix your resentment? If you remain silent during a venting are you the looser? These and many more examples are answered by Paulette Dale, PhD.
    Show More Show Less
    25 mins
  • 'Bean' Backus Protege' Michael Enns Part 2

    'Bean' Backus Protege' Michael Enns Part 2
    Nov 21 2025
    At the young age of 10, Michael Enns got his artistic start from Bean Backus. Taking his talent with guidance from Backus, landscape painting jumped on Enns' canvas during a commissioned work. He fell in love. What Backus had told him all along prevailed.
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    25 mins
  • 'Bean' Backus Protege' Michael Enns

    'Bean' Backus Protege' Michael Enns
    Nov 21 2025
    At the young age of 10, Michael Enns got his artistic start from Bean Backus. Taking his talent with guidance from Backus, landscape painting jumped on Enns' canvas during a commissioned work. He fell in love. What Backus had told him all along prevailed.
    Show More Show Less
    25 mins