Organizing and Leading Your Firm's CX Governance
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Organizing and Leading Your Firm's CX Governance
-
Narrated by:
-
By:
About this listen
The guide provides a comprehensive explanation of how to create and lead a customer experience (CX) governance program within professional services firms. It outlines a step-by-step process for building a CX Governance cohort, defining goals, establishing key roles and responsibilities, and implementing a robust framework for measuring and managing the client experience. The source emphasizes the importance of a holistic approach to CX that integrates feedback from various stakeholders, prioritizes client journeys, and drives innovation across the organization. Ultimately, the text aims to equip firms with the knowledge and tools necessary to achieve sustained success in delivering exceptional client experiences.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.