Only 5% of Retailers Are Leaders—How to Fix That
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Only 5% of Retailers Are Leaders—How to Fix That
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About this listen
In this episode, Ann Ruckstuhl, SVP and CMO at Manhattan Associates, to unpack the hard truths and high hopes revealed in the 2025 Unified Commerce Benchmark.
Ann brings her decades of experience—from the sales floor at Burdines to Silicon Valley startups and global tech leadership—to expose the growing gap between shopper expectations and retail execution.
👉 Spoiler: only 5% of retailers are considered leaders today—and 35% of what made a retailer stand out two years ago is now just table stakes.
To download your own copy of the Unified Commerce Benchmark from Manhattan Associates, use this link https://bit.ly/3FEvvgO
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