Think legal ops success is all about tech and processes? Think again. In this episode, Jeffery Kruse reveals why communication is the real game-changer—and how lawyers can ditch complexity for clarity that actually moves people.

Continuing our Legal Operations series, Jeffrey joins Olga Mack to break down the C Framework: Simple, Easy, Effective communication that drives real results. From law firms to Fortune 100 companies, Jeffrey shares how better messaging can turn good ideas into real-world action—and why speaking “business” matters just as much as speaking “law.”

In this episode, you’ll learn:

• How to communicate clearly in a way that drives change

• Why legal teams must speak the language of business, not just law

• The real difference between change management and “improvement management”

• How to influence without authority—and boost adoption rates

• Practical tips to simplify presentations, messaging, and strategy

If you're ready to lead better, get buy-in faster, and make legal ops work for everyone, this conversation is your blueprint. Tune in for smart, actionable advice on building communication muscles that actually make a difference.

Think lawyers hate legal tech? They don’t—they just don’t know how much they need it yet. In this episode, Chad Aboud reveals how to sell legal tech into corporate legal departments and drive adoption that actually sticks.

Continuing our Legal Operations series, Chad joins Olga Mack for a candid conversation about what really works (and what doesn’t) when bringing new solutions into legal teams. From building internal champions to avoiding post-sale burnout, Chad shares a playbook grounded in empathy, curiosity, and community-building.

In this episode, you’ll learn:

• How to sell into legal without selling out your values

• Why pre-agreeing on “wins” smooths tech rollouts

• How to build first versions that leave room for growth

• Ways to engage sales, finance, and account management post-sale

• How to become a trusted sounding board for lonely legal teams

If you're ready to turn resistance into momentum—and move legal teams from “maybe” to “let’s go”—this episode is your essential guide. Tune in for real-world strategies, fresh perspective, and a smarter way to sell and implement legal tech.

Think legal ops is just a buzzword? Think again. In this episode, Tanisha Minev shows how smart legal operations can scale your team without burnout—and why the future of law is lean, tech-savvy, and human-first.

Continuing our Legal Operations series, Tanisha joins Olga Mack to break down what operational efficiency really looks like inside high-growth, fast-paced companies. From AI workflows to lean principles, Tanisha shares the real moves that legal teams can make today to work smarter, not harder.

In this episode, you’ll learn:

• How to scale legal teams with less friction—and more impact

• Where AI and automation fit into real-world legal workflows

• Why legal ops isn’t a project—it's a mindset shift

• How to build people-centered legal teams that drive business outcomes

• How to turn lean legal theory into real-life results (without the jargon)

If you're ready to ditch busywork and future-proof your legal team, this episode is your playbook. Tune in for a sharp, energizing conversation packed with practical tools and big inspiration.