Navigating Difficult Conversations in the Workplace
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Navigating Difficult Conversations in the Workplace
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About this listen
In this episode, Vicki Flier Hudson and Jeff Bond tackle one of the most challenging—and essential—skills for People Experience leaders: how to approach difficult conversations with empathy, clarity, and confidence.
Whether it's a one-on-one with a struggling team member, a tense group discussion, or a cross-cultural misunderstanding, Vicki and Jeff offer practical frameworks to help you lead through conflict without creating division.
In this conversation, they explore:
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Why avoiding conflict drives it underground—and how leaders can defuse it instead
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How to build psychological safety as a foundation for honest dialogue
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The impact of cultural communication styles on conflict resolution
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Tools and techniques like the Four-Second Rule, the phrase “Tell me more,” and the AAPP framework (Acknowledge, Agree, Pivot, Perspective)
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The power of curiosity, emotional regulation, and listening as trust-building tools
This episode is a must-listen for leaders committed to strengthening culture, modeling openness, and building resilient, people-first teams.
Learn more or reach out at peoplefirstelevation.com
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