My Customer Said That?!: Responding to Customers VS. Reacting to Them!
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My Customer Said That?!: Responding to Customers VS. Reacting to Them!
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About this listen
In this episode, Mike and Ryan get real about the dark side of customer service: the "psychosis" of bad reviews, empty threats, and when to officially fire a client. They break down the "Britney Spears era" of Google ads and why modern businesses must obsess over Google Business Profiles to survive in an AI-driven search world.From surviving physical threats in the office to dealing with "victim mentality" customers who complain about $2.50 tater tots, this is a masterclass in protecting your business culture, maintaining your sanity, and knowing when to stand firm on your value.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.