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Multifamily Unpacked

Multifamily Unpacked

By: Multifamily Unpacked
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About this listen

Our lane is multifamily tech, how it influences property management companies and ultimately renters' experience finding their next home. To be clear, we’ll stay in our lane. In this podcast, we are privileged to sit down with some of the best minds in multifamily, learn directly from them, and share what we learned with you. We’re here to have honest conversations with the leaders of this industry and the tech that defines it. Tune in to learn about what could be better, and the solutions that are changing the lives of renters, and everyone working at property management companies. No matter if you just Googled the words “multifamily industry” for the first time and stumbled onto our podcast, or are a multifamily veteran, as long as you’re curious about technology and the multifamily industry this podcast is for you. Multifamily Unpacked is presented by Funnel and hosted by Tyler Christiansen.

© 2026 Funnel Leasing Economics
Episodes
  • Forum 2026 recap: what the leading operators are seeing next

    Forum 2026 recap: what the leading operators are seeing next
    Apr 2 2026

    Fresh off Forum 2026, Alex Howe, SVP of Marketing and Growth and Tyler Christiansen, CEO of Funnel, break down the biggest ideas, conversations, and moments from this year’s event. They cover what stood out from sessions with Clay Bavor, Jay Parsons, Kristy Simonett, Mia Hamm, and others, along with what operators should be paying attention to right now around AI, market conditions, leadership, and change.

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    21 mins
  • Agentic AI rent payments in ChatGPT + 2026 reality check: trust, transparency, and out-executing the market

    Agentic AI rent payments in ChatGPT + 2026 reality check: trust, transparency, and out-executing the market
    Mar 4 2026

    In this episode, Alex Howe, SVP Marketing + Growth, at Funnel talks with Tyler Christiansen, CEO, Funnel about what RETTC Tech Executive Summit revealed, and why execution beats hype. They break down the first rent payment inside ChatGPT with BH Management, what “agentic AI” really requires (guardrails, auditability, trust), and why operators can’t automate their way out of a broken operating model. They close on the workforce and policy realities shaping the year ahead and the playbook that’s emerging: standardize the work, then automate what’s repeatable, and keep humans focused on the moments that actually need judgment and care.

    If you enjoyed this conversation, you’ll love Forum. Register today.

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    33 mins
  • Inside the Funnel — Nikki Hand — Multifamily’s future depends on specialization, AI, and human-centered operations

    Inside the Funnel — Nikki Hand — Multifamily’s future depends on specialization, AI, and human-centered operations
    Feb 18 2026

    In this episode of Multifamily Unpacked, Nikki Hand, Chief Product Officer and Chief Customer Officer at Funnel, shares how specialization, centralization, and human-centered AI are reshaping multifamily operations. Nikki reflects on Funnel’s evolution since 2020, the industry’s shift to the new operating model, and why AI works best as a teammate, not a replacement.

    In this episode, you’ll hear about:

    • Why generalist roles are burning out top performers, and how the new operating model solves it
    • How Funnel’s platform evolved through deep co-development with early partners
    • What the next phase of centralization and AI-driven marketing looks like
    • How centralized models improve personalization and renter experience
    • Why “partnership first” is core to customer success at Funnel
    • The origin story of Camden’s Birdie and Funnel’s early bet on AI

    If you enjoyed learning about centralization, AI, and what the new operating model means for the future of multifamily, you'd love Forum. Register today. https://meet.funnelleasing.com/forum-2026-registration

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    29 mins
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