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Multifamily Unpacked

Multifamily Unpacked

By: Multifamily Unpacked
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Our lane is multifamily tech, how it influences property management companies and ultimately renters' experience finding their next home. To be clear, we’ll stay in our lane. In this podcast, we are privileged to sit down with some of the best minds in multifamily, learn directly from them, and share what we learned with you. We’re here to have honest conversations with the leaders of this industry and the tech that defines it. Tune in to learn about what could be better, and the solutions that are changing the lives of renters, and everyone working at property management companies. No matter if you just Googled the words “multifamily industry” for the first time and stumbled onto our podcast, or are a multifamily veteran, as long as you’re curious about technology and the multifamily industry this podcast is for you. Multifamily Unpacked is presented by Funnel and hosted by Tyler Christiansen.

© 2025 Funnel Leasing
Economics
Episodes
  • Jason Terry — Leading with care in centralized student housing
    Aug 20 2025

    In this episode, Tyler Christiansen, Funnel CEO, sits down with Jason Terry from Redstone Residential—and a standout speaker from last year’s Funnel Forum panel on centralization.

    Jason brings a rare mix of operational insight and higher-ed heart. He talks about leadership, leasing velocity, and why building centralized teams starts with empathy—not just efficiency. His approach reflects a mindset we value deeply at Funnel: being prosocial. His spirit of shared responsibility and team-first thinking is the throughline of Redstone’s model—and this conversation.

    You’ll hear:

    • Why student housing is more than real estate—it’s a coming-of-age experience
    • How Redstone is scaling care and community through centralization
    • What late-night leasing, tour guides, and lockout calls reveal about team structure
    • The limits of AI—and where it can really help
    • Career advice that’s simple, powerful, and wildly underrated

    If you care about building teams that lead with empathy and operate with purpose, this episode is a must.

    • Connect with Jason Terry on LinkedIn
    • Learn more about Redstone Residential
    • Learn more about Redstone’s partnership with Funnel.

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    39 mins
  • Forum highlights — Generative AI: What’s next for multifamily?
    Jul 30 2025

    This episode features a standout panel discussion from Forum 2025 on the role of generative AI in multifamily. You’ll hear from:

    — Kelly Kutach, CMO, BH

    — Ian Andrews, SVP of Innovation and Data Analytics, Avanti Residential

    — Sarah Allwardt, Director of Marketing and Resident Experience, Kane Realty Corporation

    Moderated by Cameron Skaff, Senior Director of AI and Client Strategy at Funnel, the conversation explores:

    — Why immediacy and instant gratification are now baseline expectations for renters

    — How conversational AI is lifting conversion rates—nearly 50% tour scheduling for AI-engaged leads at Kane

    — Where AI shines as an operational copilot—and where human judgment still matters

    — How Avanti is using AI to personalize agent training and scale resident services

    — What it takes to create seamless, non-jarring experiences across touchpoints

    If you're thinking about where to deploy AI in your organization and how to do it in a way that elevates your people, this is a must-listen.

    Registration opens soon. Join the registration wait list.

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    12 mins
  • Inside the Funnel — Agentic AI with Cameron Skaff
    Jul 23 2025

    Welcome back to Season 4 of Multifamily Unpacked—and our brand-new mini-series: Inside the Funnel.

    We’re kicking things off with Cameron Skaff, Senior Director of Client Strategy and AI at Funnel, who works hand-in-hand with operators to bring AI-native workflows, centralization, and leasing hubs to life.

    In this episode, Hannah O’Leary sits down with Cameron to explore:

    • What “agentic AI” really means (and why it matters)
    • How AI is already transforming the day-to-day experience for leasing teams and renters
    • Why forward-thinking operators aren’t just using AI—they’re partnering with it

    To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

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    21 mins
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