In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ellie Waldron (RVN and Customer Product Consultant Manager at MWI) and Ryan Norton (Head of Product at Merlin) to explore one of the most overlooked drivers of practice success: trust in technology.

From the unseen role of practice management systems in shaping client confidence, to the real-world frustrations of clunky workflows and underutilised tools, this conversation bridges the gap between frontline clinical experience and product design. Ellie shares how trust flows from PMS → team → pet owner, while Ryan unpacks how human-centred design, stability, and communication underpin successful tech adoption.

Together, they dive into feature bloat, the realities of poor onboarding, and how small, thoughtful improvements, like smarter follow-up workflows and integrated payments, can save hours across a busy practice day. Looking ahead, they discuss whether the PMS of the future becomes invisible, modular, or something entirely new.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Dr. Eve Hanks - veterinarian, clinical pathologist, and CEO of MyRNA Diagnostics.

They explore how cutting-edge science, including microRNA and AI, is set to transform veterinary diagnostics, moving the industry from reactive care to predictive and personalised medicine. Eve shares her journey from practice to founder, the challenges of bringing new science to market, and why improving “health span” matters more than ever.

The conversation also dives into data, ethics, and what vets will need to thrive in a rapidly evolving, tech-driven future.

This episode of the Modern Veterinary Practice Podcast explores the realities of burnout, performance pressure, and workplace wellbeing in the veterinary profession. Clinical psychologist Jason Spendelow shares why burnout is not just an individual issue but a systemic one, and introduces a practical framework for building psychologically healthy practices. The conversation covers the fine balance between pressure and performance, the critical role of leadership behaviour, and simple but powerful changes - like enforcing breaks- that can significantly improve team wellbeing and retention.