Post-pandemic shifts to virtual, abbreviated onboarding have left many new staff feeling isolated, less confident, and more likely to burn out.

In this episode of Key in to Quality, listeners get a peek into what’s working at Mayo Clinic in Arizona. A nursing team developed an enculturation toolkit designed to intentionally root new nurses in Mayo Clinic’s mission, values, and cultural heritage. The toolkit organizes existing institutional resources into leader-ready activities aligned with evidence-based principles of engagement, meaning, connection, and reflective practice. It supports diverse learning needs and reinforces culture for both new and seasoned staff.

Pilot results showed sustained engagement, stronger understanding of mission and values, and observable behavioral improvements that enrich teamwork and patient experience. The approach is now being explored for broader implementation and potential licensing.

Guests: Crystal Grys | LinkedIn Melania Flores | LinkedIn

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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Healthcare safety often focuses on what went wrong, but what about the moments when harm is stopped before it ever reaches the patient?

In this Key in to Quality episode, host Tim Morgenthaler, M.D., and co-host Sheri Nemec talk with Shari Ochoa, M.D., Ashley Stapp, and Beth Terrio from Mayo Clinic Arizona about the Good Catch “safety in action” program.

They describe how a grassroots idea launched during COVID-19 with simple email shout-outs has grown into a robust recognition program with scoring criteria, dashboards, campus boards, and even a traveling trophy. Along the way, they highlight psychological safety, the five safe behaviors, and the value of recognizing both self-reported and peer-nominated good catches.

Listeners will hear practical advice on starting small, building infrastructure, developing meaningful metrics, and shifting culture from “gotcha” to “good catch,” so staff feel safe speaking up.

#mayokeyintoquality #patientsafety #keyintoquality #qualityimprovement #safetyculture

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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Catheter-associated urinary tract infections remain one of the most common yet preventable hospital-acquired infections. In this Key in to Quality episode, host Dr. Tim Morgenthaler, M.D., and co-host Sheri Nemec ask a simple question with big implications: What if we treated every urinary catheter like a high-risk medication?

Guests Hari Korsapati, M.D., Regional Director for Hospital Quality and Chief of Staff at Mayo Clinic Health System in Mankato, M.S., and Alexandra “Alex” Bates, D.N.P., a nursing and quality leader focus on hospital-acquired infections, describing how their team moved CAUTI work from discussion to action.

They outline practical strategies that worked: nurse-driven escalation to the Medical Officer of the Day for second opinions, daily bedside review of Foley necessity on rounds, and an evidence-based urinary management order set aligned with APIC guidelines that favors intermittent catheterization whenever possible.

Listeners will walk away with concrete action steps to standardize practice, assist care teams, and make CAUTI reduction a shared, long-term success.

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality