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Marketing Room 101

Marketing Room 101

By: Ben Norman
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For every solid theory in marketing, there's somebody saying Gen-Z don't use shops. For every effective ad, there's a Cannes winner. And for every flash of real genius, there's a LinkedIn post from a growth hacking guru.

As host, and self-appointed guardian, of Marketing Room 101, Ben Norman welcomes marketers from across the industry into a safe space to vent their frustration and confront their demons, with the chance to eliminate them forever.

Ben Norman 2024
Economics Marketing Marketing & Sales
Episodes
  • Arjen Klinkenberg has a wobble: Tony's Chocolonely Creative Director & Brand Guru on creative disruption for start-ups
    Dec 9 2025

    In this episode, host Ben Norman is joined by ‘that guy thatbuilt that Tony’s brand’ - Arjen Klinkenberg (or ‘Klink’ as he is known) - who created the first Tony’s Chocolonely wrapper design in just 10 minutes and gave up his day job to join the ‘impact-first’ chocolate business as Creative Director and Brand Guru for almost 20 years, before setting up his creative brand consultancy ‘Klink’ earlier this year.

    Klink and Ben discuss creativity in unexpected places, why small disruptive start-up teams need a shared idea of where they want to go, if they want to be the ‘mosquito in the room’, and why having no idea what you’re doing, can be the biggest advantage of all.

    Ben asks Klink about the balance between personality and purpose, before Klink makes the case for the execution of shelf wobblers in an unexpectedly impassioned rant, and the return of novelty and nonsense in your product and communications.

    Finally, Ben’s brother admits to some undeclared corporate benefits, Klink swears a lot and Ben talks about penguins.

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    35 mins
  • Nick Eagle in real life: Advertising photographer on quality over convenience and the power of people
    Nov 17 2025

    In this episode, host Ben Norman is joined by perhaps the friendliest man in advertising - Nick Eagle - the photographer from Sheffield, Yorkshire, whose relaxed and down-to-earth approach has led him to shoot huge campaigns for iconic brands like The BBC, Paddy Power, and Manchester United across the globe.

    Nick and Ben recall the worst shoot ever and discuss the challenges and joys of the unexpected situations commercial photography creates. Nick also explains why, after years of working with heroes and national treasures like Erling Haaland, Clare Balding, and Anthony Joshua, he believes the real skill in photography is not in pressing the button, especially when shooting portraits.

    Nick shares why shooting his local football club, Sheffield United, stands alongside working on Sky Sports’ biggest ever out-of-home campaign as one of his proudest moments. He also makes the case for prioritising quality over efficiency in image making, discusses why he thinks AI is similar to VAR in football, and explains why meeting in person is always worth the effort.

    Finally, Ben’s brother recalls a chicken being thrown through a window, Nick talks about a man in a skip, and Ben declares his love for rubbish working men’s clubs in nondescript places.

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    34 mins
  • An advent surprise: Tony's Chocolonely and the empty door drama
    Dec 8 2025

    A special episode of Marketing Room 101, to celebrate the Tony's Chocolonely 8th December advent drama.

    ⁠Click here⁠ to find out more about the issues of unfairness and exploitation in the chocolate industry.

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    1 min
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