Man vs. Machine: Is Voice AI the End of Customer Service? (Debate)
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Man vs. Machine: Is Voice AI the End of Customer Service? (Debate)
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About this listen
Is using AI to answer your phone "efficiency," or is it just lazy? In this debate, we tackle the controversial rise of Voice AI AppointmentBots.
We pit the "Human Touch" argument against the "Speed to Lead" reality. One side argues that customers hate robots; the other argues that customers hate voicemail even more. We break down the $126,000 cost of silence and ask the hard question: Is a missed call from a human better than a booked appointment from a bot?
The Showdown:
- The Ethics of Automation: Is it deceptive to use AI that sounds human?
- The 5-Minute Rule: Why answering in 5 minutes is too slow in 2025.
- The Verdict: Why "Available" beats "Empathetic" when money is on the line.
Pick a side. The result might change how you run your phone lines.
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