MSP Hiring: When Is the Right Time?
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MSP Hiring: When Is the Right Time?
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About this listen
Most MSP owners wait too long to hire their first technician. In this video, Harrison Baron from Growth Generators breaks down exactly when the right time is, what role you should actually be hiring for, and where to find the right people. You will learn why your first hire should be a technician and not a salesperson, what soft skills to prioritize over technical certifications, and how to think about culture fit for a small team. Harrison covers where to find great candidates including referrals, Reddit, LinkedIn, Indeed, local schools, and your own network. He also walks through how to approach the interview process even if you have never done it before, how to think about compensation based on your market and business size, and why onboarding matters just as much for employees as it does for clients. The biggest takeaway is that once you make that first hire, you have to actually let go of the work you hired them to do. That free time is what allows you to get back to sales, marketing, and building relationships that grow your MSP. If you are running an MSP and doing everything yourself, this video will help you figure out when and how to make that first hire the right way.