
Lou Downe, Founder of the School of Good Services
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About this listen
In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work.
Go deeper into designing services that work
· We recommend Lou’s blog posts on why we need service literacy and Designers as the voice of the most excluded people
Please enjoy!
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