Lesson 10:Auditing and continuous improvement of procedures
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Lesson 10:Auditing and continuous improvement of procedures
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About this listen
Audits exist within a broader ecosystem. Understanding the different types and the roles of the key players is crucial for a smooth and effective process.
A Deeper Look at Audit Types
We can classify audits by who is performing them and what they are looking at:
By Auditor (The 'Who'):
* First-Party (Internal) Audits: The backbone of self-governance. Conducted by an organization's own trained auditors to assess its own QMS. They are the best tool for proactive problem-solving before external bodies get involved.
* Second-Party (Supplier/External) Audits: Performed on a supplier or contractor to ensure their processes meet your contractual and quality requirements. This is critical for managing supply chain risk.
* Third-Party (Certification/External) Audits: Conducted by an independent, accredited body (like a registrar for ISO 9001) to provide impartial verification of conformity to a standard. Success here leads to certification.
By Scope (The 'What'):
* System Audit: A broad review of the entire management system (e.g., the entire QMS) against the requirements of a standard like ISO 9001.
* Process Audit: A deep dive into a specific process (e.g., the 'Customer Complaint Handling' procedure) to verify its inputs, outputs, controls, and resources are effective.
* Product Audit: An examination of a specific product or service to evaluate its conformance to specifications, performance standards, and customer requirements.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.