Unedited Discussion with Mr Sajid, who is an accomplished hotelier highlighting his lifetime experiences.

okay uh if i want to ask you let's say

in the 40 years of experience how you

what are your key learnings if you say

okay these are my five

or top learnings in the hospitality

industry where

things normally go wrong and people need

to be careful

from hotels perspective and also

from the employee perspective means for

their career advancement

so let's start with the hotel first

see as far as the hotel is concerned one

very big learning biggest learning a

hotel is a place

where a lot of coordinated activity

takes place

yeah there is no other place where

so much of action takes place in such a

small geographical areas

of different kinds so coordinated

working

coordinated working yeah this is the

most important thing

to tell now look at the different kind

of people that are working there

you have mbas working in your sales and

marketing people you have child

accountants working in your finance

department you have

and highly qualified engineers working

in your engineering department yeah

you have you have the kitchen

it's not an easy place yeah there's

highly experienced people working in the

kitchen

in fnb in the front office

and they are of all grades

you know like like while you have

very sophisticated people on one side

then you go to the house on the other

side

the security guards on the other side

yes and all that happens in a very

limited geographical area

so coordination working in coordination

working as a team

is the most important thing for

uh the success of any hotel yeah yeah

the youngsters i'll say that you have to

keep on learning learning learning

because if you want to be

good at coordination you better know

what happens on the other side

so there's

other challenges is equally important

it's very important because how do you

coordinate with them

how does a front office person put

pressure on housekeeping

yeah to turn around homes fast if they

do not know how sleeping functions yeah

correct if they do not know how engine

engineering functions

so they need to know that well in in

little of

my experience i see sometimes the front

office or the gms or the

operational ssr marketing especially

sometimes they

they commit things to the guests which

uh

operational departments uh specifically

the housekeeping

and security and the bellman's the front

office team the consumer's team are not

just able to deliver because uh they

don't have enough capabilities

and also the equipment that they

are required and

if the sales peoples and uh the

operational the person who is selling

and committing to the guest

does not understand their own hotels let

alone the processes

okay the process is there maybe you

understand but if they don't understand

within the capabilities of the hotels

the other departments

they may generally overcome it yeah

you see i often tell them that in any

product

in any product hotel or anything then

now let me talk as a sales person say