Most AI tools answer your question with a 500-word essay full of numbered steps. You nod, close the tab, and carry on doing what you were already doing. The Lean Hospitals Coach is built around the opposite instinct -- asking questions before giving answers, the way good coaching actually works.

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In this episode, Mark walks through how the tool works, why it runs on Claude instead of ChatGPT, and what makes coaching mode fundamentally different from the "here are 7 steps" approach that every other AI defaults to. He also covers the two knowledge sources (Book Search and Book Plus), the two response styles (Tell Me and Coach Me), and how the combinations create different experiences depending on what you need.

Mark is opening 50 founding memberships at $49/year -- price locked for life -- and hosting a LinkedIn Live demo on Tuesday, March 10 at 11 AM ET where he'll take audience questions and run them through the coach on screen, unscripted. You can also try the full product free for 48 hours at leanhospitalsbook.com/start.

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TL;DR: A sound check, live song requests, and a naming regret — what watching Brandi Carlile perform taught me about specific problem-solving, vulnerability, and continuous improvement.

My wife and I got to see the amazing Brandi Carlile perform near Chicago on Friday night.

She is a multi-Grammy award-winning singer, musician, and songwriter — though calling her a solo artist would be a mistake...

The blog post

TL;DR: Deming and Toyota's Fujio Cho asked the same uncomfortable question: why do management systems destroy motivation in people who started out wanting to do good work? The answer points to practices leaders can actually change.

Check part 1 of this series in episode 464,