Leading Salesforce's Most Ambitious Transformation Yet with Jay Desai
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Leading Salesforce's Most Ambitious Transformation Yet with Jay Desai
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About this listen
takeaways
- Jay is at the forefront of Salesforce's AI initiatives.
- The focus is on integrating AI into real business operations.
- Production-grade systems are essential for measurable improvements.
- AI can significantly enhance seller productivity.
- Customer experience is transformed through AI integration.
- Enterprise outcomes can be positively impacted by AI.
- The conversation emphasizes practical applications of AI.
- Innovative approaches are necessary to tackle enterprise challenges.
- Measurable metrics are crucial for assessing AI effectiveness.
- AI is not just a demo; it's a tool for real business success.
- (00:00:00) - Meet Jay Desai
- (00:02:19) - Interview With Rich Desai
- (00:02:53) - The Scariest Thing About AI
- (00:06:22) - What's The Future of Original Content?
- (00:07:14) - Talking About the Dot-Com
- (00:07:59) - Is AI Going to Replace Human Work?
- (00:12:54) - WSJD Live: What's My Role at Salesforce?
- (00:14:53) - WSJD Live: Starting with SMB and Moving Up
- (00:16:27) - Agents on the Company's Goals
- (00:17:45) - How to Build a Real-World Agent with Agentix
- (00:19:55) - Salesforce: Data is the fuel for AI
- (00:22:17) - What's the Challenge to Content Management?
- (00:24:32) - What are the big pillars for anybody's AI or agentic strategy
- (00:25:08) - WSJD Live: The People Factor in AI
- (00:29:35) - Salesforce Agents on the Human In the Loop
- (00:35:01) - What Should Your Agent Be Looking For in AI?
- (00:41:46) - Informatica Data Cloud: End-to-End Solution
- (00:43:46) - AI Agents: The Overhyped vs Underhyped
- (00:45:58) - Williams Sonoma CEO on E-Commerce
- (00:47:05) - Is AI Driving Salesforce's Transformation?
- (00:48:38) - Dissecting the Process of Technology
- (00:49:37) - In the Elevating the AI Challenge
- (00:50:41) - Punishment
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