Lance Burdett: The Art of Compassionate Communication
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Lance Burdett: The Art of Compassionate Communication
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About this listen
In this episode of The Self Experiment, I sit down with Lance Burdett, former New Zealand Police crisis negotiator, to explore what happens to the human mind and identity under extreme pressure.
Drawing from more than two decades on the frontline, Lance shares what he learned from negotiating in life-and-death situations — not from an operational standpoint, but from a deeply human one. Together, they unpack how fear hijacks the brain, why staying calm is a skill rather than a personality trait, and how empathy and presence can shift even the most volatile moments.
The conversation also moves beyond the uniform. Lance opens up about the personal cost of sustained stress, the slow creep of burnout, and the moment he realised he needed to rebuild himself. He reflects on recovery, vulnerability, and how redefining strength became a turning point in his life.
This episode is an honest exploration of resilience, self-awareness, and what it means to remain human in moments that test us most — a reminder that the real work often begins after the crisis ends.
Links referenced in this episode:
- warreninternational.com