• Episode 12: Interview with Joel
    Aug 1 2023

    In this episode we discuss our last two episodes, Excellence Wins Part 1 of 2, with LTD's very own Joel Zeitman.

    Show More Show Less
    31 mins
  • Episode 11: Excellence Wins Part 2
    Jul 17 2023

    This episode is a follow up to our episode earlier this month, Excellence Wins. In this episode, you’ll hear more stories from Horst Schulze’s book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, and learn why a commitment to customer service must be the foundation any company, team, or organization is based on. Leadership Guide: https://ltdhospitalitygroup.sharepoint.com/:b:/s/TheLTDWay/EVEPdSYhVqZDtGANnqoU58ABlGz8JS4ueJPtm94yDh3Q3g?e=zotqjM

    Show More Show Less
    19 mins
  • Episode 10
    Jul 1 2023
    34 mins
  • Episode 9: Interview with Wendy Molina
    Jun 15 2023

    In this episode we discuss our last episode, Leading from the Middle, with LTD's very own Wendy Molina. Downloadable Leadership Guide: https://ltdhospitalitygroup.sharepoint.com/:b:/s/TheLTDWay/Ebf2WANd765GuKYwdaEKuDABYqKkOjjZRUWZRWFJj6DQMA?e=QTcFEE

    Show More Show Less
    28 mins
  • Episode 8: Leading from the Middle
    Jun 1 2023

    In this episode, we explore and explain the three roles that every leader must understand and fulfill to succeed while leading from the middle.

    Leading from "the middle" is a difficult—but key—role in every organization. A great leader is a translator, a coach, and a scorekeeper.

    Downloadable Leadership Guide:

    https://ltdhospitalitygroup.sharepoint.com/:b:/s/TheLTDWay/Ebf2WANd765GuKYwdaEKuDABYqKkOjjZRUWZRWFJj6DQMA?e=QTcFEE

    Show More Show Less
    30 mins
  • Episode 7: Checking in with Hospitality Huddles
    May 15 2023

    Hospitality is a team sport. A daily employee huddle at a hotel can be an effective way to energize and motivate the team, improve communication, and ensure everyone is on the same page. Some key components that can contribute to a successful and energizing daily huddle at a hotel. Downloadable Leadership Guide: https://ltdhospitalitygroup.sharepoint.com/:b:/s/TheLTDWay/Eag-Zk5caF9Er0H_32_ACrcB9HetF5FccT5mFHZxxJcJZg?e=tvEZdu

    Show More Show Less
    23 mins
  • Episode 6: Leadership Lean In - Maximizing Efficiency and Impact
    May 1 2023

    The LTD Leadership Lean-In can be a valuable tool for leaders to grow their team by providing a platform for learning and development. Here are some ways leaders can use the podcast to benefit their team. Downloadable Leadership Guide: https://ltdhospitalitygroup.sharepoint.com/:b:/s/TheLTDWay/EUu5v0F3qlhMpi4pX-f0CssB6Fa10oWng21_9-ETuQ2o3g?e=V6cJAK

    Show More Show Less
    17 mins
  • Recap with Richard Episode 5: Thank you for the Feedback, Part 2 Giving Feedback
    Apr 17 2023

    5 minute Recap of this episode:


    In the first episode of the month, we talked about craving useful feedback and three factors that matter when you’re receiving it. In this episode, let’s talk about three factors that matter when you’re giving feedback.

    Downloadable Leadership Guide 

    https://ltdhospitalitygroup.sharepoin...

    Show More Show Less
    5 mins