Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI cover art

Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

By: Rebecka Isaksson (KnowFlow Value)
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About this listen

Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge. Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.Rebecka Isaksson (KnowFlow Value) Economics Management Management & Leadership
Episodes
  • Episode 32: What AI Learned from Librarians (and SharePoint)
    Apr 13 2026

    About the episode:
    In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian skills!

    (We also had a lot of coffee...)

    We talk about why librarian skills still matter in a world of large language models, how concepts like folksonomy, taxonomy, and ontology show up in very real product decisions, and why “messy content with magical AI on top” is not a strategy.

    We also unpack the evolution from Syntex - to what’s now branded as AI in SharePoint, what changed (and why), and what this means for organisations trying to make AIactually useful — not just impressive.

    This is a practical, honest conversation about content lifecycle, authoritative knowledge, and how natural language and AI conversations mean everyone suddenly has a SharePoint expert in a box.


    About Sean Squires:
    Sean is a Principal Product Manager for SharePoint at Microsoft and has spent 23 years working on the platform, starting with SharePoint 2003.

    He holds a Master’s in Library Science from the University of Washington and brings deep expertise in how information is structured, described, and made usable at scale.

    His work focuses on metadata and knowledge models — from folksonomy and taxonomy through to ontology — and how these foundations underpin AI in SharePoint.

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    35 mins
  • Episode 31: From Knowledge silos to Engage - How Communities make Knowledge Flow
    Mar 29 2026

    About this episode:

    What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026?

    In this episode of Knowledge Fika, I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving from a social layer into a deliberate, organisation‑wide capability.

    We discuss:

    • What’s changing in the new Engage experience in Teams
    • What the licensing shift signals for organisations — and why it forces clearer intent
    • Why community design, not tools, determines knowledge flow
    • How Engage supports knowledge sharing across portfolios when it’s used deliberately
    • Where Engage adds real value — and why strategic direction and C-level support is a game-changer

    This conversation isn’t about features or hype. It’s about using communities to create clarity, connection, and knowledge flow that actually sticks!

    ☕ Practical, grounded, and refreshingly honest — just the way we like our fika.


    About Lukas:

    Lukas Wünsch is the head of Knowledge & Portfolio Management and community‑driven collaboration at MHP (a Porsche subsidiary), where his focus is making knowledge actually flow — across people, portfolios, and real work.

    With a Scandinavian connection from his undergrad studies in Norway (and fluent Norwegian to prove it), Lukas brings a refreshingly human, pragmatic take on KM — grounded in structure, trust, and communities rather than tools for tools’ sake.

    Outside of work, we bonded over a shared love of Guinness — though when it comes to fika, Lukas keeps it classic: strong coffee and a cinnamon roll. Plain. Proper.

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    29 mins
  • Episode 30: AI in SharePoint: The Brains, the Bold Moves & the Cory Behind It All
    Mar 22 2026

    About this episode:

    Rebecka sits down with Cory Newton‑Smith to explore how AI in SharePoint has evolved from early Knowledge Agent ideas to today’s Copilot-powered capabilities. They break down how AI is finally helping organizations clean up noise, surface authoritative content, and turn SharePoint into a genuinely intelligent knowledge platform.


    Expect insights into Microsoft’s “zero to one” journey, how customer feedback drives every iteration, and why the platform is becoming “so much more capable” as AI takes center stage.


    • Chapters:
    • 00:00 — Intro: Knowledge Agent & AI in SharePoint
    • 05:54 — Cory’s journey at Microsoft
    • 09:27 — AI in document management
    • 14:05 — Customer feedback loops18:08 — AI capability leaps
    • 21:37 — Cutting noise
    • 26:09 — Authoritative content
    • 31:29 — Customization power


    About Cory:

    Cory Newton‑Smith is a Group Product Manager at Microsoft and a key leader behind AI in SharePoint — from first‑party AI to custom SharePoint agents that unlock expertise across organizations.


    She’s the woman behind the massive team effort that gave knowledge managers the best thing since electricity and indoor plumbing: AI‑powered knowledge in SharePoint. Cory blends product vision, customer research, engineering partnership, and deep experience in AI strategy to shape how Microsoft helps people find and trust organizational knowledge.


    If your SharePoint suddenly feels smarter? Cory and her team's fingerprints are probably on it. A coffee drinker who lacks the sweet tooth that so many of us have - she is also "tea-curious", so let's see what her verdict will be on the "Söders Höjder" blend I will bring for her. Tea with a flavour of warm, sunny summer nights in Stockholm... To be continued.

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    34 mins
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