John King's global experience in retail and wholesale brands is unique. He led three major retailers—Matalan, House of Fraser, and Myer—through wildly different market cycles, against major headwinds and each with their own unique set of challenges. After an early career with Sainsbury's and Marks and Spencer in the UK, he spent 13 years in the wholesale sector, witnessed the 9/11 attacks on the Twin Towers in NYC, guided House of Fraser through the GFC and then Myer through Covid.

If you are a retail nut, this episode is a not to be missed conversation where James and John discuss the levers that actually move the needle in legacy retail: footprint and lease strategy, loyalty economics, online performance, and what it takes to lead through a crisis, stabilise balance sheets and set a retail business up for success.

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