I’m excited to publish my recent discussion with Jacqui Canney, CHRO of ServiceNow (previously CHRO of Walmart & WPP).

Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow’s customers.

Jacqui also describes how their HR team developed more than 1,000 HR use-cases and later refined these to 27 by building a rubric to evaluate AI opportunities.

This is an inspirational conversation which will help you understand the role of the CHRO in AI transformation and the AI Playbook you can follow in your own company’s journey.

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Additional Information

The Pivotal Role Of Chief HR Officer in AI Transformations

CHRO Insights: Understanding The Path to the CHRO

How To Make AI Work For People: ServiceNow AI Playbook

Introducing Galileo for Managers, The Leadership Guru At Your Fingertips

• (00:00:00) - ServiceNow's HR Event
• (00:00:16) - In the Elevator With Accenture's Leaders
• (00:05:17) - What's It Like Working With Bill McGovern?
• (00:07:26) - Bill Gates on the People Pact
• (00:08:57) - ServiceNow Chief AI Transformation Officer's Role
• (00:11:17) - ServiceNow's AI Enablement and Learning
• (00:15:37) - How to Upskill your People Operations Team with AI
• (00:17:54) - WSJDLive: The Future of HR with AI
• (00:21:38) - What We Need in HR: Super Agents
• (00:23:03) - Six Big Things Businesses Are Taking Advantage of AI
• (00:25:20) - What Advice Do HR Leaders Have For AI?
• (00:29:16) - What HR professionals need to do to stay ahead in the AI world
• (00:31:55) - A Year in the Life of ServiceNow