Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, Chuck Hartle brings his vast expertise to the table as we explore how the efficiency of parts departments can significantly impact overall customer experience and retention. From the intricate balance of staffing to the evolving role of automation in service, we'll discuss the crucial intersections between parts, service, and customer care.

Chuck shares compelling stories and actionable insights on how to create a seamless, satisfying experience for customers, whether they interact with automated systems or real people. Tune in to discover how parts departments can become pivotal to enhancing customer loyalty and satisfaction in the automotive world.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

1. Match staffing levels to profits and expenses.

2. Maintain customer contact despite growing automation.

3. Test staff positions to maximize sales impact.

Quote

“Around 35-40 percent of the expenses in the parts department should be spent on people.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14

Website: www.partsedge.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com