Why is internal communication important during an organisational crisis?

Rachel welcomes Alison Arnot to the Candid Comms podcast.

Alison is the author of Internal communication in times of crisis, which was published in 2025.

During this interview, Rachel and Alison discuss what crisis comms is, how to reduce harm and the crucial role of internal communication.

Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books

Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now.

You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition.

Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. You can save 25% off any Kogan Page book via koganpage.com using the code CANDIDCOMMS.

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All show notes: allthingsic.com/podcast.

Rachel's All Things IC website, featuring 1800 free blog posts.

All Things IC Online Masterclasses, where you can enrol in training.

Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by,

Rachel Miller, Founder, All Things IC.