• Intercom's Des Traynor on the importance of pricing, product-market fit metrics & more

  • Jan 28 2021
  • Length: 1 hr and 9 mins
  • Podcast

Intercom's Des Traynor on the importance of pricing, product-market fit metrics & more cover art

Intercom's Des Traynor on the importance of pricing, product-market fit metrics & more

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  • Summary

  • Check out Intercom: https://www.intercom.com

    FOLLOW Des: https://twitter.com/destraynor

    FOLLOW Jason: https://linktr.ee/calacanis

    Thanks to our partners:

    LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel

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    Show notes:

    0:00 Start

    1:08 Importance of charging for enterprise products from the start

    6:08 Explaining the phenomenon of startups that become great companies when the idea behind them is not logical or the market is unforeseen

    10:18 LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel

    11:49 Investing in Notion - what he initially saw in the product, how UI helps Notion stand out, how angel investing & giving advice help hone his skills as an operator at Intercom

    17:39 Common fundraising mistakes that founders make

    21:48 Growth planning at a late-stage startup

    24:26 Odoo - Get your first app free & $1000 off your first implementation pack at https://odoo.com/twist

    25:57 How Intercom was initially pitched, the singularity of CRM platforms (Salesforce, HubSpot,Intercom, etc.), preparing for IPO & raising capital as a late-stage startup

    30:52 Operating profitably, thoughts on acquisitions as a route to growth

    35:02 Assure - Get 20% off your first SPV at http://assure.co/angel

    36:32 Hopin's rapid rise in online events, dealing with the pandemic and being cooped up, keeping up company moral

    44:13 Intercom's international offices, work from home, Slack's market penetration play, Microsoft vs. Salesforce in the 2020's

    51:09 Acquisition offers, why hasn't Intercom sold yet? Pricing power in the enterprise, important product-market fit metrics

    1:01:50 Thoughts on going public

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