Inside the Funnel — Nikki Hand — Multifamily’s future depends on specialization, AI, and human-centered operations
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Inside the Funnel — Nikki Hand — Multifamily’s future depends on specialization, AI, and human-centered operations
-
Narrated by:
-
By:
About this listen
In this episode of Multifamily Unpacked, Nikki Hand, Chief Product Officer and Chief Customer Officer at Funnel, shares how specialization, centralization, and human-centered AI are reshaping multifamily operations. Nikki reflects on Funnel’s evolution since 2020, the industry’s shift to the new operating model, and why AI works best as a teammate, not a replacement.
In this episode, you’ll hear about:
- Why generalist roles are burning out top performers, and how the new operating model solves it
- How Funnel’s platform evolved through deep co-development with early partners
- What the next phase of centralization and AI-driven marketing looks like
- How centralized models improve personalization and renter experience
- Why “partnership first” is core to customer success at Funnel
- The origin story of Camden’s Birdie and Funnel’s early bet on AI
If you enjoyed learning about centralization, AI, and what the new operating model means for the future of multifamily, you'd love Forum. Register today. https://meet.funnelleasing.com/forum-2026-registration
To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.