In this episode, I interview Natalie Arroyave, Strategic Growth Manager at Specialty Adjusting and host of the Adjuster Hour podcast, to talk about her path in the insurance industry. From rebuilding her life after Hurricane Katrina and turning personal resilience into an unstoppable career, to building an authentic space for adjusters through her live podcast, Natalie shares why she remains a fierce advocate for keeping the human touch at the heart of claims.

She opens up about turning profound personal hardship into a ticket for independence, launching a thriving community for adjusters, and why empathy remains irreplaceable in an increasingly automated world. She also shares the power of mentorship, overcoming burnout while working remotely, and how giving field professionals a seat at the table is the key to a more equitable future in insurance.

This special episode was recorded from a webinar in partnership with the Women In Insurance Collective (WIIC). Drawing from over 100 candid interviews across the industry, this webinar moves past corporate buzzwords to share the collective wisdom and lived experiences of women in insurance.

InsHER host and WIIC Communications & Awareness Committee co-lead, Megan Bell, asks every guest a single, powerful question: “If you had a seat in the C-suite, what would you do to create a more equitable playing field?” This session unpacks the patterns found in those answers, revealing that for many leaders, true equity is an ongoing balancing act rather than a checkbox exercise.

Join us for a human-centered discussion exploring the ideas, suggestions, and realities shared by the InsHER guests. We’ll examine operational friction, long-standing industry norms, and ideas of how to approach sustainable progress while maintaining organizational balance.

In this second episode, in partnership with the National African American Insurance Association (NAAIA), I interview Rebekah Ratliff, International Mediator and Arbitrator at JAMS. Rebekah is a servant leader and long-standing NAAIA advocate. Rebekah shares her remarkable 35-year journey, from earning a psychology degree to becoming a commercial claims professional and global dispute resolver. Throughout our conversation, she reflects on how staying curious, leading with faith, and leaning into continuous learning have shaped her career, while offering invaluable insights on the critical difference between workplace authenticity and assimilation.

Rebekah also details her passion for uplifting the next generation of diverse insurance professionals. She highlights the powerful impact of trade associations like NAAIA. She shares her visionary work with HBCU Impact, including her insurance course at Howard University School of Law, the Global Impact initiative taking students to London, and expanding cross-border connections in Africa. Rebekah champions focused mentorship and career development as the true keys to securing a vibrant, inclusive future for the industry.