What makes an experience unforgettable—and how do we design for it?

In our latest Design & Religion, Van and Pastor Nate sit down with UX legend Jared Spool to unpack “indelible experiences.”

From Disney’s crisis-ready hospitality to tissues in the pew and playful product micro-moments, we explore how the best teams:

• Exceed expectations (the stuff people can’t stop talking about)
• Anticipate latent needs (needs users don’t know they have—yet)
• Eliminate burden (so meaning, not friction, takes center stage)

We also dig into the difference between moments vs. experiences, and why community—online, at church, or in your neighborhood—is the ultimate retention engine.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/