In hospitality, you either love it or you don't. Wes Santos, GM of Sarasota's Hyatt Regency, shares his infectious passion for the industry and the rollercoaster ride that comes with it. He opens up about the challenges of leading a large team, the importance of guest satisfaction, and the unwavering dedication it takes to succeed in this fast-paced world. Join him and host Ted Kelly on this episode of Ted's Hospitality Minute here: https://youtu.be/3xXXKynB_yw #HospitalityPassion #IndustryInsights #CareerPath #HospitalityJourney #LeadershipLessons #TedsHospitalityMinute

00:00 – Preview of Episode 00:10 –Introduction to guest Wes Santos 01:08 – Wes's early experiences in hospitality 05:13 – Career progression and mentorship in hospitality 09:06 – Transitioning to General Manager roles 12:50 – Experiences across different locations 21:38 – Current role and future developments in Sarasota 23:40 – Closing The Recoverit App: Click the Link: https://www.recoverit.app/ USE PROMO CODE 2023IMSL1 🔗LinkedIn: http://linkedin.com/in/ted-kelly1/ 📘Facebook: http://facebook.com/Ted-Kelly-103823931323304 💻Website: http://Interservsolutions.com 🎧 Podcast: https://open.spotify.com/show/2pmh4bSyQmaoc1HQyd13Yb As founder and chief executive of Interserv, I created a career around providing the most comprehensive solutions and start-to-finish project management for hospitality renovations and facility maintenance. If you are looking for a company to take on all the details of your project, look no further. I enjoy solving problems and earning enough trust to be considered a partner, so running my own business was a life goal. My father, who operated an appliance repair store in Savannah, Ga., during the civil rights era, used me early on as his helper and instilled a respect for a strong handshake and the power of your word. #Hospitality #Hotels #Podcast