Improving customer engagement in the commerce space
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Improving customer engagement in the commerce space
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About this listen
Did you know that repeat customers are nine times more likely to convert towards additional offers than the first-time shopper?
In this episode of ColumbusCast, Customer Experience Specialist Steve Lyon joins Anders Östlund, our Growth Lead in the Digital Commerce team, and Fredrik Andersson, our Head of User Experience. Here, we discuss how businesses interact with customers through digital channels, and how you can improve your customer engagement strategies within the commerce environment.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.