Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris cover art

Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

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 What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders? Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.

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