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Desk Authority - No Badge, No Problem: The Uncredentialed Bosses of Everything

Desk Authority - No Badge, No Problem: The Uncredentialed Bosses of Everything

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Summary

 Nick Ledger examines how non-managers controlling IT access, calendars, and supplies wield hidden power in workplaces. Using resource dependency theory, he reveals why these uncredentialed workers often influence operations more than formal leaders—and why organizations unknowingly depend on them.

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