Adam Danyleko: How to Balance Customer Service and Technology cover art

Adam Danyleko: How to Balance Customer Service and Technology

Adam Danyleko: How to Balance Customer Service and Technology

Listen for free

View show details

About this listen

In this episode, my guest is Adam Danyleko, founder of Elite Travel, a corporate travel management and technology company that focuses on building long-term client relationships through transparency, trust, and exceptional service. What started in his basement has grown into one of the fastest-growing travel companies in Canada, with a strong focus on delivering value beyond just price.

We discuss how service-based businesses can balance automation with human connection. Adam shares how his team decides what should be automated and what should stay high-touch, why customer service is still the core product, and how they roll out new technology by testing with trusted clients before scaling. The conversation also explores rapid growth, building strong teams, and why leadership still requires personal development beyond what technology can provide.

Learn more about Adam and Elite Travel: https://elitetravelmanagement.ca/

Thank you to our sponsors:

EO Calgary: https://member.eonetwork.org/calgary

2C Media: https://www.2cmedia.ca/
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.