How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

While many companies focus only on buying new AI tools, the real secret to success often lies in changing how leaders think and act to drive a massive business turnaround. In this episode, Anna White, EVP and Chief People Officer at Lumen, joins the show to discuss how a major networking company is transforming its business through a deep focus on leadership and AI. We explore how leaders must shift from being "knowers" to "learners" by embracing curiosity and a growth mindset. The discussion covers practical steps like launching an AI literacy academy for all employees, using "Dare to Lead" training to build courage, and managing the risks of "work slop" by ensuring human judgment always checks AI work. We also dive into real examples of AI pilots, such as the GoalPro tool for aligning targets, and examine how to prepare for a future hybrid workforce where humans manage AI agents. This conversation offers a clear roadmap for HR leaders handling the complex mix of culture change and digital transformation.

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