In this episode, Larry and Mady sit down with Dr. Mimi Perreault, Assistant Professor of Public Relations and Mass Communications at the University of South Florida, for a wide-ranging conversation about crisis communication — and what we keep getting wrong.

Mimi draws on her background as a former journalist and PR pro to make the case for getting back to basics: face-to-face connection, authentic messaging, and knowing your audience well before a crisis ever hits. She talks through the real challenges of information fatigue, why social media is a niche tool — not a mass communication one — and how local journalism still plays an irreplaceable role when things go sideways.

The conversation covers long-term recovery storytelling, a sharp look at when brands cross the line from helpful to opportunistic after a disaster, and hard-won lessons from the pandemic. Mimi also shares a standout case study about a North Carolina sheriff who called out misinformation head-on after Hurricane Helene — and why it worked.

Oh, and Larry admits he'd be the first one running if aliens landed.

If you work in marketing, PR, or communications — especially with destinations, airports, or community-facing brands — this one's packed with practical insight.

IN THIS EPISODE:

• 00:07 - Introduction to Aqua Talks
• 02:39 - The Importance of Personal Connections in Public Relations
• 10:41 - Disaster Preparedness and Communication
• 17:37 - Crisis Communication and Preparedness
• 35:19 - Crisis Communication and Community Resilience
• 40:54 - The Impact of Empathy in Crisis Communication
• 46:11 - Communicating with Aliens: A New Era of Crisis Management
• 53:31 - The Role of Influencers in Crisis Communication

KEY TAKEAWAYS:

• The discussion highlights the transformative power of marketing in establishing meaningful connections with audiences.
• Emphasis was placed on the importance of returning to fundamental communication practices post-pandemic, particularly face-to-face interactions.
• Public relations professionals are increasingly recognizing the necessity of balancing technology use with personal engagement to foster relationships.
• The episode underscores the significance of disaster preparedness communication and the necessity for individuals to be informed about risks in their environments.

ABOUT THE GUEST:

Dr. Mimi Perreault (LinkedIn)

Dr. Mimi Perreault is an Assistant Professor of Media and Communications with a focus on public relations, journalism, and communications research and teaching. She brings a well-rounded background to the classroom and beyond, with hands-on experience as a writer, editor, and layout designer across print, broadcast, and digital platforms. Whether she's behind a camera, coordinating a team, or managing an event, Dr. Perreault combines academic depth with real-world communications versatility.