Mastering Restaurant Operations: Insights from Qristen Allen of Doghaus

In this episode of the Shifting People Podcast, hosts Derek Williamson and Kathleen McDonough sit down with Qristen Allen, a seasoned expert in restaurant operations at Doghaus. Qristen shares her extensive journey from starting at her grandparents' restaurant to working at Disneyland, Courtyard Marriott, Shake Shack, and finally Doghaus. She discusses the importance of being adaptable in the constantly changing environment of the restaurant industry, prioritizing guest satisfaction, and effective franchise management. This episode is packed with real-world insights and practical advice that can be applied to improve your business operations.

00:00 Introduction to the Shifting People Podcast

00:27 Meet Qristin Allen: From Childhood to Doghaus

00:50 Qristin's Journey Through Various Roles

03:06 Transitioning to Doghaus: Corporate and Franchise Insights

05:27 Challenges and Learning in Restaurant Operations

09:30 New Restaurant Openings: A Team Sport

12:50 Handling Emergencies and Constant Change

20:31 Generational Differences in the Workforce

23:37 Spotting and Nurturing Talent

25:08 Hiring the Right People

25:58 Evaluating Resumes and Initial Phone Screenings

26:53 Interview Techniques: Dining Experience Stories

28:00 Empowering Employees to Handle Guest Complaints

30:10 The Importance of Apologizing in Customer Service

34:21 Qristen's Career Aspirations and Industry Insights

36:53 Final Thoughts and Reflections