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The Post-Sales Podcast

The Post-Sales Podcast

By: Mick Weijers
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The Post-Sales Podcast
Powered by Customer Success Snack · Sponsored by Revguides

Hosted by Mick Weijers, The Post-Sales Podcast is where modern revenue leaders go to sharpen their craft after the signature. Each month, Mick sits down with top operators, strategists, and founders from across Western Europe to unpack what actually works in Account Management, Customer Success, and Revenue Operations today.

If you’re an Account Manager, Sales Leader, Customer Success Manager, or RevOps professional, this show helps you:

  • Become less dependent on new business by driving more value from your existing accounts
  • Use data in account management to spot risk, churn, and expansion opportunities
  • Design customer journeys that actually work in the real world
  • Build upsell and cross-sell motions that feel natural, not pushy
  • Create a genuinely customer-centric culture across teams
  • Nail the handover from Sales → CS
  • Apply AI in post-sales without the buzzword fluff
  • Navigate stakeholders, difficult customers, and enterprise politics
  • Stay informed on the CS & AM job market in Europe

Revguides sponsors the show to share proven playbooks, not pitches—so you get practical insights, real examples, and honest conversations you can use with your team tomorrow.

If you lead revenue after the signature, this is your podcast.

© 2025 The Post-Sales Podcast
Episodes
  • Episode 1: Building Health Scores That Actually Work with Sally Stoewe

    Episode 1: Building Health Scores That Actually Work with Sally Stoewe
    Dec 12 2025

    Why Your Customer Health Score Might Be Lying to You…

    In our debut episode, I sit down with the brilliant Sally Stoewe to unpack what it really takes to build a meaningful customer health score. We go beyond the buzzwords and into the real-world lessons—from messy failures to scalable frameworks. Whether you're a one-person CS team or leading a global org, this one’s for you.

    Here’s what we cover:

    • Why health scoring is critical to moving from reactive to proactive CS
    • The four non-negotiables of a solid health score: Product Usage, Relationship, Value Delivered, and Sentiment
    • Why overengineering kills momentum (guilty as charged 😅)
    • How CS Ops plays a make-or-break role in scaling
    • What to do when your “green” customers still churn
    • Why data without context is just noise—and how to fix that

    What you’ll walk away with:

    • A clear playbook for launching or improving your first health score
    • A better understanding of how to correlate metrics to actual churn and expansion
    • Real tips on building playbooks, automating triggers, and involving your team
    • A reality check on data readiness and platform choices

    👉 Liked this episode? Share it with your team.

    📲 Follow Customer Success Snack for upcoming live events across Europe’s top tech hubs.
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    29 mins
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