In this week’s episode of The Martina Tierney Podcast, I sit down with Bel Youngson, Chief Operating Officer at Hertfordshire Independent Living Service (HILS), whose story beautifully illustrates what it means to lead with both heart and purpose.

From supporting vulnerable adults to transforming community services across the UK, Bel has spent her career turning compassion into action. Her journey is a powerful reminder that leadership isn’t about hierarchy - it’s about humanity, collaboration, and never losing sight of the people we serve.

🔍 What we cover in this episode:

* How Bel’s early experiences shaped her commitment to person-centred care

* The impact of small, consistent acts of kindness in creating large-scale change

* What true leadership looks like in the face of challenge, growth and service transformation

* The balance between operational excellence and emotional intelligence

* How HILS is redefining independence, dignity and connection for thousands across the UK

Whether you work in health, social care or leadership, or you simply want to be reminded of the difference one person can make, Bel’s story will leave you feeling inspired, grounded and hopeful about the future of care.

🎧 Thanks for tuning in - I’d love to hear what resonated with you. You can reach me at martina.tierney@seatingmatters.com

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