As advisory firms close out a strong year and look ahead to 2026, many leaders are focused on hiring, capacity, and AI-driven efficiency. In this episode of Building the Billion Dollar Business, Ray Sclafani challenges leaders to pause and ask a more important question: How does growth actually feel to the people doing the work?

Drawing on research from Arthur C. Brooks, Adam Grant, Gallup, Korn Ferry, and Harvard Business Review, Ray explains why burnout is rarely caused by long hours alone and why meaning, progress, and connection to impact are far more predictive of performance and retention. He explores the hidden strain rapid growth can place on teams, long before headcount catches up, and why most voluntary turnover in advisory firms is preventable.

Ray shares four practical, research-backed ways advisory firm leaders can strengthen team engagement and retention by making client impact more visible across the organization. From rethinking case studies to expanding team participation in client meetings, this episode offers actionable strategies to help firms scale without eroding culture, energy, or purpose.

Key Takeaways

• Burnout is driven more by futility and lack of meaning than by long hours
• Only ~16% of employees report being very satisfied at work, despite fair compensation
• Meaningful work predicts performance, persistence, and retention better than incentives
• Replacing key talent can cost 1.5–2x annual compensation in advisory firms
• Growth without connection is fragile; growth with meaning is durable
• The firms that win in 2026 will help people feel the impact of their work, not just measure it

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