How to Build Client Trust in a High-Volume Law Practice | Brian Mittman
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About this listen
The truth is… law school never taught lawyers how to build real client relationships in high-volume practices.
In this episode of That One Lawyer™ Podcast, attorney and law firm leader Brian Mittman joins Neal Goldstein for an honest conversation about what it actually takes to build trust, loyalty, and long-term success as a lawyer.
Brian is the managing partner of Markoff and Mittman, widely known as The Disability Guys, and has spent decades representing injured workers and disabled individuals across New York. But what sets Brian apart is not just the volume of cases he handles. It is how intentionally he builds human connection inside a system that often prioritizes speed over people.
Watch the full episode HERE
In this episode, Brian and Neal discuss:
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How to build client trust in workers' compensation and disability cases
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Why high-volume law practices do not have to feel transactional
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Relationship-first strategies for lawyers and law firm owners
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How to create referral relationships that actually last
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Why listening matters more than talking in client communication
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The role of leadership, values, and culture in law firm growth
This conversation is essential for:
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Workers' compensation lawyers
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Disability lawyers
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Personal injury attorneys
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Solo practitioners and small firm owners
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Lawyers who want sustainable growth without burnout
If you are trying to grow your law practice while staying authentic, this episode will change how you think about clients, referrals, and leadership.
New episodes of That One Lawyer™ Podcast drop weekly and focus on relationship-driven success in the legal profession.